At SynergyOne we constantly measure customer satisfaction so that we can gauge our effectiveness and proactively improve the quality of our work. We collect customer comments and suggestions to help us better serve our customers.
I wanted to take a moment to personally acknowledge the quality of work of Mark Unis from NEBR. During the restoration of our home it was apparent that Mark was there to not only do an incredible job for us but to go the extra distance to assure our expectations were exceeded every step of the way.
Mark was always on time, had a great attitude and was organized every step of the way. He saw to it that the sub contractors did their jobs to his standards and made sure he kept us up to speed on the progress of the job at all times.
It is rare to find someone with the work ethic Mark portrays in your line of work. Quite honestly I don’t believe I’ve ever met anyone more passionate about their work quality than Mark was of his. I wouldn’t think twice about referring business to NEBR and Mark Unis in the future.
This letter is long overdue as I wanted to write for a long time now to let you know how much I appreciated working with Chad Bishop on our home repair job from Hurricane Irene. The home your company repaired was our weekend home that is located hours from our home in NY. Chad made the distance not an issue in overseeing and meeting with various inspectors, adjusters and a team of workers.
Chad went out of his way to make the whole process as smooth as possible for us. That was not an easy task as it seemed the insurance company, for understandable reasons, wanted to pay as little as possible and at first was offering an unreasonable amount. Chad worked diligently with the insurance company to make sure everyone was on the same page and our home was repaired to the way it was. It is not every day you meet someone who works hard, is responsive, personable, and knows their job well. Thank you, and your company for a job well done.
I wanted to write to let you know what a very positive experience I have had with New England Build & Restore, a division of SynergyOne Solutions NEBR came to the rescue shortly after a neighbor’s tree fell through a building on my property. Your operations manager was efficient, understanding and highly professional. The crew he sent to rebuild the structure worked hard and fast to get the building replaced under his direction. Thus far work has gone magnificently well. I intend to continue to use SynergyOne for a range on projects on my Belmont home because the company has been so dependable, consistent, easy to communicate with and so kind and helpful all round.
Hi New England Build & Restore –
A few words on our experience with NEBR, overall we were pleased. The workmanship was very good and we appreciated that our insurance company had a reference to a home building/renovation company that had extensive experience in historic homes. It is important that your folks did know how to work with the older wood frame construction and actually had a foundation in this type of work. I watched how your team approached the window issue and then physically handled them before, during and after the repair, as well as how they engaged with the adjacent building envelope. Their knowledge and approach was evident- so, good!
Again, thank you for your good work. We would call NEBR again should our house need some attention.
Chris, I want to thank you for being so kind during this tough time during Hurricane Irene. You made a bad thing easier for us by your take charge attitude and your knowledge of just what needed to be done.